🏗️ Unit 2: ISO 9001 – Quality Management System (8 hours)

🔍 Overview of ISO 9001:2015 – Requirements and organizational benefits
⭐ 7 Quality Principles:

• 🎯 Customer Focus

• 👑 Leadership

• 🤝 Engagement of People

• 🔄 Process Approach

• 📈 Improvement

• 📊 Evidence-based Decisions

• 🔗 Relationship Management
  📄 Documenting a QMS – Implementation strategies
  ✅ Internal Audits & Compliance – Techniques for quality auditing