🔹 Module 5: Customer Relationships
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Types of customer relationships (personal, automated, self-service)
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Strategies for customer retention and loyalty
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Enhancing customer experience
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Practical exercises in CRM strategy
Types of customer relationships (personal, automated, self-service)
Strategies for customer retention and loyalty
Enhancing customer experience
Practical exercises in CRM strategy
Engineering office for technology and software services (EOTSS) academy