📌 ITIL Foundation Workshop

What Will You Learn?

• Code: 17004-IT
• **ITIL Foundation Workshop Training Course Plan**
• 📌 **Course Introduction:**
• The **ITIL Foundation Workshop** is a training course designed to introduce participants to the concepts and principles of **IT Service Management (ITSM)** according to the **ITIL (Information Technology Infrastructure Library) framework**. ITIL is a globally recognized standard for improving IT service delivery and support in organizations.
• 📖 **Course Objectives:**
• ✔️ Understand the key concepts of ITIL and IT Service Management.
• ✔️ Learn the structure and benefits of the ITIL framework.
• ✔️ Gain knowledge about the ITIL service value system and value chain.
• ✔️ Identify ITIL practices and their role in IT service delivery.
• ✔️ Develop an understanding of ITIL’s guiding principles and best practices.
• ✔️ Prepare for the **ITIL Foundation certification exam**.
• 🎯 **Target Audience:**
• 🔹 IT professionals and managers looking to improve IT service delivery.
• 🔹 Service desk staff and IT support teams.
• 🔹 IT project managers and business analysts.
• 🔹 IT consultants and service providers.
• 🔹 Individuals aspiring to start a career in **IT Service Management (ITSM)**.
• 📝 **Course Outline:**
• 📌 **Module 1: Introduction to ITIL & ITSM**
• - Definition and importance of IT Service Management (ITSM).
• - Overview of ITIL framework and evolution.
• - The role of ITIL in modern IT service management.
• 📌 **Module 2: ITIL Service Value System (SVS)**
• - Understanding the ITIL service value system (SVS).
• - Key components of SVS: guiding principles, governance, and continual improvement.
• - The importance of value co-creation in IT service delivery.
• 📌 **Module 3: ITIL Service Value Chain (SVC)**
• - Breakdown of the ITIL service value chain.
• - Core activities: plan, improve, engage, design & transition, obtain/build, and deliver & support.
• - How organizations create value through IT services.
• 📌 **Module 4: ITIL Guiding Principles**
• - The seven ITIL guiding principles.
• - How to apply these principles in IT service management.
• - Real-world examples and best practices.
• 📌 **Module 5: ITIL Management Practices**
• - Overview of the 34 ITIL management practices.
• - Deep dive into key practices: Incident Management, Change Control, Problem Management, Service Request Management, and Continual Improvement.
• - The impact of ITIL practices on business operations.
• 📌 **Module 6: ITIL Governance & Risk Management**
• - The role of governance in ITIL.
• - IT risk management and compliance considerations.
• - How governance aligns IT services with business objectives.
• 📌 **Module 7: ITIL Certification Preparation & Exam Tips**
• - Exam format and question types.
• - Strategies for passing the ITIL Foundation exam.
• - Practice questions and mock exam review.
• 🔹 **Training Methodology:**
• - Interactive lectures and case studies.
• - Hands-on exercises and real-world scenarios.
• - Group discussions and collaborative learning.
• - Practice quizzes and exam preparation sessions.
• 📜 **Certification:**
• Upon successful completion of the course, participants will be prepared to take the **ITIL 4 Foundation certification exam**, an industry-recognized credential for IT service management professionals.
• 🚀 **Key Benefits of Attending This Course:**
• ✔️ Gain a solid foundation in ITIL concepts and principles.
• ✔️ Improve efficiency and productivity in IT service delivery.
• ✔️ Enhance career opportunities in IT Service Management.
• ✔️ Increase the ability to align IT services with business needs.
• ✔️ Obtain an internationally recognized certification in ITIL.
• **Join us for the ITIL Foundation Workshop and take your IT service management skills to the next level!**