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Course Content
ITIL Foundation Workshop
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📌 **Module 1: Introduction to ITIL & ITSM**
📌 **Module 2: : Structure & Fundamentals & 📌 TIL Service Value System (SVS)**
📌 **Module 3: ITIL Service Value Chain (SVC)**
📌 **Module 4: ITIL Guiding Principles**
📌 **Module 5: ITIL Management Practices**
📌 **Module 6: ITIL Governance & Risk Management**
📌 **Module 7: ITIL Certification Preparation & Exam Tips**
📌 ITIL Foundation Workshop
About Lesson

  • – Overview of the 34 ITIL management practices.
    – Deep dive into key practices: Incident Management, Change Control, Problem Management, Service Request Management, and Continual Improvement.
    – The impact of ITIL practices on business operations.

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