📌 IT Technical Support – Fundamentals & Advanced Skills

What Will You Learn?

• Code: 17003-IT
• 📘 General Course Information
• 🔹 Course Title:
• IT Technical Support - Fundamentals & Advanced Skills
• 🔹 Course Description:
• This course provides a comprehensive understanding of IT technical support, including diagnosing and resolving hardware and software issues, network management, cybersecurity, and customer service. Participants will gain hands-on experience in troubleshooting techniques, system administration, and cloud services management, equipping them with the necessary skills for a successful career in IT support.
• 🔹 Course Objectives:
• ✔️ Understand IT technical support fundamentals and its role in organizations.
• ✔️ Learn troubleshooting techniques for operating systems (Windows & Linux).
• ✔️ Identify hardware components and diagnose common hardware issues.
• ✔️ Explore networking fundamentals, including LAN, WAN, TCP/IP, DNS, and DHCP.
• ✔️ Learn network troubleshooting using tools like Ping, Traceroute, and Wireshark.
• ✔️ Understand cybersecurity principles, including encryption, firewalls, and malware protection.
• ✔️ Gain knowledge in cloud computing platforms like AWS, Azure, and Google Cloud.
• ✔️ Improve customer service skills and handle technical issues effectively.
• ✔️ Manage IT services using ITIL principles and Help Desk management.
• ✔️ Work with Virtual Machines, Remote Desktop, and Active Directory for user management.
• ✔️ Develop skills in backup and disaster recovery strategies.
• ✔️ Enhance problem-solving skills in troubleshooting software, network, and system failures.
• 🚀 Upon Completion, Participants Will Be Able To:
• ✔️ Provide professional IT technical support and resolve hardware/software issues.
• ✔️ Manage operating systems, networks, and cybersecurity effectively.
• ✔️ Diagnose and fix connectivity problems and security vulnerabilities.
• ✔️ Work with cloud computing platforms and virtualization technologies.
• ✔️ Offer enhanced customer service in an IT support role.
• ✔️ Obtain industry-relevant skills for IT support careers.
• 🎓 Certification:
• Participants will receive a certified IT Technical Support qualification upon successfully passing theoretical and practical assessments.