📊 Module 4: Continual Service Improvement (7 hours)
Key performance indicators and metrics
Applying PDCA cycle for continuous improvement
Root cause analysis and data-driven enhancement
Preventing issues through trend analysis
📊 Module 4: Continual Service Improvement (7 hours)
Key performance indicators and metrics
Applying PDCA cycle for continuous improvement
Root cause analysis and data-driven enhancement
Preventing issues through trend analysis
Engineering office for technology and software services (EOTSS) academy