🔁 Module 3: Service Transition and Operation (7 hours)
Change, release, and deployment management
Incident and problem management processes
Request fulfillment and service desk coordination
Tools and automation for smooth operations
🔁 Module 3: Service Transition and Operation (7 hours)
Change, release, and deployment management
Incident and problem management processes
Request fulfillment and service desk coordination
Tools and automation for smooth operations
Engineering office for technology and software services (EOTSS) academy