🧬 Module 2: Service Strategy and Design (7 hours)
Understanding service strategy and portfolio management
Designing customer-focused services
SLAs and KPIs: setting expectations and measuring success
IT financial management basics
🧬 Module 2: Service Strategy and Design (7 hours)
Understanding service strategy and portfolio management
Designing customer-focused services
SLAs and KPIs: setting expectations and measuring success
IT financial management basics