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🛠️ IT Service Management (ITSM) and ITIL Framework
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📖 Module 1: Introduction to ITSM and ITIL
🧬 Module 2: Service Strategy and Design
🔁 Module 3: Service Transition and Operation
📊 Module 4: Continual Service Improvement
🎓 Module 5: ITIL Certification Exam Preparation
🛠️ IT Service Management (ITSM) and ITIL Framework
About Lesson

17007

📖 Module 1: Introduction to ITSM and ITIL (7 hours)

ITSM core concepts and best practices

ITIL framework overview

ITIL service lifecycle stages

Key benefits of adopting ITIL

 

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